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Frequently asked questions

Is your question not on the list?

If your question is different from the ones below, please contact us on info@supportkings.org.uk 
or 0330 002 1840 who would be happy to help.

The Lottery only accepts payment by monthly Direct Debit.

Every chance costs just £1 per draw and the amount debited will depend on the number of chances you have selected and on the number of Fridays between each payment, e.g.:

- Playing 1 chance a week with 4 Fridays between your Direct Debit collections will result in a £4 collection.

- Playing 1 chance a week with 5 Fridays between your Direct Debit collections will result in a £5 collection.

- Playing 2 chances a week with 4 Fridays between your Direct Debit collections will result in a £8 collection.

- Playing 2 chances a week with 5 Fridays between your Direct Debit collections will result in a £10 collection.

You can choose from the 1st or 15th of the month. Your Direct Debit will be collected on your chosen date or next working day, and a schedule will be sent to you in advance.

Yes, you can only pay monthly by Direct Debit.

Unfortunately, Gift Aid cannot be claimed on funds raised through the lottery.

For each line you enter, you can choose six numbers yourself or opt for a ‘lucky dip’ and the system will randomly select your numbers. Players can play with a maximum of five  lines.

Yes, you can change your numbers in the ‘my account’ area on the website or by contacting the team on 0330 002 1840 open 9am – 5pm Monday to Friday.

Yes, you will receive a welcome letter via email with confirmation of your entry into the Lottery, along with your Direct Debit advance notification letter, date of first draw and your chosen lottery number(s). This will only be sent via post where no email address has been provided, or an email has been rejected.

You can contact our Lottery Helpline on 0330 002 1840 open 9am – 5pm Monday to Friday.

There is a draw every week on a Friday.

Each week you have the opportunity to win one of 37 cash prizes:

   - 1st Prize £20,000 (match 6 numbers)

   - 2nd Prize (match 5 numbers)

   - 35 Runner up prizes (guaranteed to be won every week!):

o    5 x £20

o    10 x £10

o    20 x £5

Six numbers between 1 and 49 are randomly selected. We will then check all of the eligible entries to see if any match five or six numbers in any order. If all six numbers are matched, you will win £20,000 and if you match five numbers you will win £1,000. If more than one eligible entry matches, the prize pot will be split equally between each winning entry. What’s more, every week 35 lucky winners are randomly selected from all eligible entries who are guaranteed to win our runner up prizes.

The winners will be selected electronically using a random number generator, tested and approved by a Gambling Commission certified test house.

Following the draw for the guaranteed prizes, you will be notified by email where possible with funds subsequently deposited directly into your bank account. In the event of an undeliverable email you will be notified by post.

1st and 2nd prize winners will be notified by telephone, and confirmation and funds will be sent via BACS transfer once the applicable eligibility checks have taken place. It is important to keep your details up to date so we know where to send any winnings.

You can make updates at any time by managing your account online. Alternatively, you can contact us on our Lottery Helpline on 0330 002 1840 open 9am – 5pm Monday to Friday or by emailing info@supportkings.org.uk.

Yes. Every Friday afternoon the results will be available online on the Winners page.

From signing up you will be entered into the next available draw which could be between 20 and 30 working days later. This gives us time to complete the necessary administrative processes including payment verification, claiming the funds from your bank and the funds being received for the draw.

Yes, if the person claiming can prove to King's college hospital charity and our ELM’s reasonable satisfaction, that they are entitled to make the claim on behalf of the deceased Player’s estate. You can request this by contacting the team on 0330 002 1840 open 9am – 5pm Monday to Friday.

You can find the full terms and conditions of the Weekly Lottery on the website here.

You can do this online by adding or removing lines of numbers in your ‘My account’ area, or by contacting the team on 0330 002 1840 or info@supportkings.org.uk to do this for you.

You can cancel your Direct Debit through your bank or contact us directly on 0330 002 1840 or by emailing info@supportkings.org.uk .

You can contact our Lottery Helpline on 0330 002 1840 open 9am – 5pm Monday to Friday.

You can update your name, contact details, bank account details all through the ‘My account’ area on the website. Alternatively, please contact us on 0330 002 1840 between 9am – 5pm Monday to Friday.

Unfortunately, no. Only residents of Great Britain (England, Scotland and Wales) can play the Weekly Lottery as the licence only covers Great Britain. No entrants are permitted from other territories including Northern Ireland, the Channel Islands or the Isle of Man.

The weekly lottery is run by Woods Valldata, and administered by Woods Group Ltd, Bumpers Way, Chippenham, Wiltshire SN14 6NG who are our appointed External Lottery Manager (ELM).

You must be 18 years old or over and live in Great Britain (England, Scotland and Wales) to enter the Weekly lottery or to claim a prize. Full terms and conditions apply and can be found on the lottery website.

If you're worried about the effects of gambling on you or someone you know, you can find information on the GambleAware website or you can call the National Gambling Helpline on 0808 8020 133. We encourage our supporters to gamble responsibly. For more information on responsible gambling, please visit the GambleAware website.

If you are gambling more than you want to, then you have the option to self-exclude yourself from future lotteries. If you would like to be excluded from future lotteries and raffles, please download, complete and return a self exclusion form to The King's Lottery, Lansdowne House, Bumpers Way, Chippenham, Wilts, SN14 6NG. 

Alternatively, please call  0330 002 1840 open 9am – 5pm Monday to Friday. This exclusion will remain on record for a minimum of 6 months.

If you do not wish to hear about our lottery or other communications about gaming and you wish to self-exclude, please return this self exclusion form to The King's Lottery, Lansdowne House, Bumpers Way, Chippenham, Wilts, SN14 6NG.

Alternatively, please call 0330 002 1840. This exclusion will remain on record for a minimum of 6 months.

To make a complaint please contact our supporter service team on 0330 002 1840 open 9am – 5pm Monday to Friday.

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