FAQs

Can I enter more than once?

Yes, you are more than welcome to enter more than once. You can enter up to 5 chances, paying on a  monthly basis.

How much will my Direct Debit be?

Every chance costs just £1.00 per draw and the amount debited will depend on the number of chances you  have selected and on the number of Fridays between each payment.

When will my Direct Debit be collected?

You can choose from the 1st or 15th of the month. Your Direct Debit will be collected on your chosen date or  next working day and a schedule will be sent to you in advance.

Is monthly Direct Debit the only option or can I pay quarterly or annually?

Yes, currently you can only pay monthly by direct debit.

How will I recognise the Direct Debit on my Bank or Building Society account statement?

Your Direct Debit will appear as KINGS LOTTERY 

Are my lottery payments eligible for Gift Aid?

Unfortunately, Gift Aid cannot be claimed on funds raised through the lottery.

How many numbers can I choose?

You can choose 6 numbers yourself or opt for a ‘lucky dip’ and the system will randomly select your  numbers.

Will I receive confirmation?

Yes, you will receive a welcome letter via email with confirmation of your entry to the Lottery, along with  your Direct Debit advance notification letter and your chosen lottery number(s).  This will only be sent via  post where no email address has been provided, or an email has been rejected.

I haven’t received confirmation of my numbers, what should I do?

You can contact our Lottery Helpline on 0330 002 1840.

Can I change my numbers?

Yes, you can change your numbers in the ‘manage my account’ area on the website.

How often does the draw take place?

There is a draw every week on a Friday.

How many prizes are there?

Each week you have the opportunity to win one of 37 cash prizes: 1st Prize: £20,000, 2nd Prize: £1,000 and  35 guaranteed Runner-up Prizes: 5 x £20, 10 x £10 and 20 x £5

How does it work?

6 numbers between 1 and 49 are randomly selected. We will then check all of the eligible entries to see if  any match the 6 or 5 numbers in any order. If all 6 numbers are matched, you will win £20,000 and if you  match 5 numbers you will win £1,000, from a shared prize pot. If more than one eligible entry matches, the  prize pot will be split equally between each winning entry.

What’s more, every week 35 lucky winners are randomly selected from all eligible entries who are  guaranteed to win our runner up prizes.

How do you select the winners?

The winners will be selected electronically using a random number generator, tested and approved by a  Gambling Commission certified test house.

How will I know if I've won?

Following the draw, you will be notified by email where possible with funds subsequently deposited directly  into your bank account. In the event of an undeliverable email you will be notified by post.

1st and 2nd prize winners will be notified by telephone with confirmation and cheque sent by post.

It is important to keep your details up to date so we know where to send any winnings. You can make  updates at any time by managing your account online.

Can I check if I have won online?

Yes. Every Friday afternoon the results will be available online.

How soon after signing up will I be able to win?

From signing up you will be entered into the next available draw 16 working days later. This gives us time to  complete the necessary administrative processes including payment verification, claiming the funds from  your bank and the funds being received for the draw.

Where can I see the full terms and conditions of the lottery?

You can find the full terms and conditions of the lottery on the lottery website

How do I increase or reduce my chances?

You can do this online via the ‘Manage my account’ area.  

How do I cancel?

You can cancel your Direct Debit through your bank or contact us directly.

I have a problem signing up online, who can help me?

You can contact our Lottery Helpline as shown on the website.

Can I still play if I live outside of Great Britain?

Unfortunately, no. Only residents of Great Britain (England, Scotland and Wales) can play the King's Lottery  as the licence only covers Great Britain. No entrants are permitted from Northern Ireland, the Channel  Islands or the Isle of Man.

Who runs the Lottery?

The Woods Group Limited (trading as Woods Valldata), Lansdowne House, Bumpers Way, Chippenham, SN14  6NG.

What are the entry requirements for the Lottery?

You must be 18 years old or over and live in Great Britain (England, Scotland and Wales) to enter the  Affinity Lottery or to claim a prize.

Full terms and conditions apply and can be found on the lottery website

I'm worried about the effects of gambling. What should I do?

If you're worried about the effects of gambling on you or someone you know, you can find information on  the Gamble Aware website or you can call the National Gambling Helpline on 0808 8020 133. We encourage   our supporters to gamble responsibly. For more information on responsible gambling, please visit the   gamble  aware website.

If you are gambling more than you want to, then you have the option to self-exclude yourself from future  lotteries and raffles. If you would like to be excluded from future lotteries and raffles, please download,  complete and return this self-exclusion form to King's Lottery, Lansdowne House, Bumpers Way,  Chippenham, Wilts, SN14 6NG.

Alternatively, you can call us on 0345 120 1363 and leave a message.

This exclusion will remain on our records for a minimum of 6 months.

How can I make a complaint?

Any complaints relating to the Lottery should be sent in writing to Kings Lottery, Lansdowne House,  Bumpers Way, Chippenham, Wilts, SN14 6NG, giving full details of your complaint.